VODACOM NIGHTMARE

I came to the end of my contract and wanted to cancel my contract with Vodacom in April 2024. I spoke to their cancellations team who made me an offer I could not refuse of 10Gb of monthly data bundle with a 50% discount plus airtime 250 min voice bundle also at 50% discount. I received the activation SMSs on 16 April 2024 confirming this. As of 1st June I have zero data. I called Vodacom 4 times over 2 days. Each time I spoke to a different person. Each one of them said their system was down and they could not help and would call me back - none of them called me back. The first lady I spoke to had a conversation with her friend about babies while she was on the phone to me and was laughing her head off and wouldn't respond to me at all. It's the 4th of the month and I still have zero data. The final person I spoke to informed me there was no data bundle at all on my new contract and all I had was R150 voice bundle - that's it. She said the contract hadn't been added correctly and it needed to be escalated in order to be fixed. She transferred me and guess what - no one could put me through to escalations. Absolute nightmare. I assumed May's data and voice bundles were correct as I had data and airtime, I stupidly assumed I had been given the package I had been promised on the 16th od April, but on the 2nd of June I was debited R951.32 - which is NOT what I signed up for!!! HOW DO I GET SOMEONE TO HELP ME???