vodacom NIGHTMARE

<p>its been one month trying to get vodacom to repair a product still under warrentee. I purchased a ASUS tablet directly from Vodacom in December. From April 14th I have been trying to get it repaired. 1.firsr paarl mall vodacom branch would not accept it as it "was not on the system" but they are able to bill me so that is debateable. 2. Spent HOURS on the phone and twitter and emails. 3. They agreed to book it in and send it to be repaired. 4. Few days later it was returned MORE broken than it was and I was told to have it repaired myself externally. After more arguing and frustration it was once again booked into the Paarl branch and now I am unable to get a response from Vodacom. Once again after emailing and phoning and leaving messages. Yet- they still bill me. There has been a complete lack of customer service. This has been a month of contacting Vodacom to try to get the problem resolved on an almost daily basis. When researching the fault online I discovered many customers are experiencing the same issue and suddenly I was informed Vodacom has discontinued the product... Vodacom simply does not care about their customers or offering a decent service. When i have managed to get replies, they are either empty promises or I get transferred from one person to the next when eventually the call gets "dropped" and you have to s**** again. I cannot continue to fight and beg vodacom to resolve the problem. This is the absolute most stressful and frustrating experience I have had with a company ever. The lack of service is shocking.</p>