RN
Rabelani N

1 reviews | Active since Jan 2019

24 Jan 2019, 13:35

Vodacom nightmare

******* contract was opened in my name .I enquire with vodacom and was referred to ***** disputes department. Tell them my problem 13 June 2018.was told to sent supporting documents which I did.on the 24 june2018 they sent me a reply to acknowledge receiving the documents and i was given a ref no:EC-1JHL-2EFMSF. .and was told it would take between 7 and 14 days I will know the outcome.on the 30 August 2018 I sent a follow-up email since there was no response.. No reply..I try to check my credit score with experian on the 23 January 2019 to my surprise the vodacom nightmare is still there..went to the HQ vodaworld in midrand on same day 23 January 2019 still couldn't be helped.. Can u plz assist ..

Annoyed and frustrated

0
Replies (2)
Vodacom
Vodacom's reply24 Jan 2019, 14:43
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team     

Best regards,

Vodacom
Vodacom's reply24 Jan 2019, 15:11
Official
 Dear Rabelani, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards  Consumer Website Team(SA)    

Best regards,