RB
Ray B

1 reviews | Active since Jan 2014

08 Jun 2017, 11:21

Vodacom nightmare

<p>Why do Vodacom tell you information that is completely false ? This saga has been going on for months and months . My data contract ended and I was going to go to Telkom for a better deal but Vodacom insisted that they would give me a 10 gig renewal for R209.00 per month . # months down the line and I am still being billed R259.00 per month . This was all done by their so called Client Liason Executives in Saxonwold offices where the mighty CEO sits . If you cannot get something done by them what chance does the customer have of anything being done by the non exsistant Customer Care ? I would love to cancel this and go somewhere else but they just give you more BS and never follow up . Very frustrating !!</p>

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2017, 12:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team