CvdW
Chantell van der Westhuizen

1 reviews | Active since Mar 2017

10 Mar 2017, 12:21

VODACOM NIGHTMARE!

<p>Since January 2017 I have communicating with vodacom through email and call centre to clear the misconsept that I am in arrears. I have send proof of payments to 4 different vodacom contractor with no solution in 2,5 months. I include my Acc number, cellphone number so that they can identify it. After each call I give them a zero (0) rating, after which they SMS you wether your problem has been solved. When you reply NO they send a SMS that someone will contact you, AND IT HAS NEVER HAPPENED!</p> <p>I HAVE BEEN SEND FROM PILLAR TO POST. I do not receive my monthly free minutes because they say I have not paid. In store they can't assist you with account enquiries..... where to from here.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2017, 12:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,