1 reviews | Active since Mar 2017
VODACOM NIGHTMARE!
<p>Since January 2017 I have communicating with vodacom through email and call centre to clear the misconsept that I am in arrears. I have send proof of payments to 4 different vodacom contractor with no solution in 2,5 months. I include my Acc number, cellphone number so that they can identify it. After each call I give them a zero (0) rating, after which they SMS you wether your problem has been solved. When you reply NO they send a SMS that someone will contact you, AND IT HAS NEVER HAPPENED!</p> <p>I HAVE BEEN SEND FROM PILLAR TO POST. I do not receive my monthly free minutes because they say I have not paid. In store they can't assist you with account enquiries..... where to from here.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
