Vodacom Nightmare

VODACOM ARRRGGGHHHHH - the most frustrating organisation, what does it take to speak to an actual live "competent" person?!?!

I found out that I have been listed as a "bad payer" by Vodacom with whom I do not even have an account, not have I had for years. Specifically because of their less than stellar service.

I have sent emails to *** with the response "this service has been moved to our TOBi support channels"

that is even more pathetic! I typed in all the information required and end up getting several numbers to call - with voice prompts.

Obviously because I do not have a vodacom account they do not recognize me as a customer and I go through this endless loop of entering ID number and or phone number to no avail.

The TOBi chat just says thank you and ends the chat!

Crisis - I just want to speak to a human being to find out what on earth they are doing with my credit profile