1 reviews | Active since Mar 2010
Vodacom Nicolway: lazy staff, don't have a clue
Some time back I got an SMS informing me that my cellphone insurance was to be increased to R149per month. I checked with my insurance broker and found that if I added my cellphone to All Risks the premium was only R52 per month. I arranged to have this activated 1 May 2021. Two weeks ago I went to Vodacom at Nicolway Centre to cancel my cellphone insurance effective 1 May. They made me fill in a form and said the insurance would be cancelled with immediate effect. When I told the Vodacom employee I only wanted it cancelled effective 1 May, I was told they could only cancel with immediate effect. They suggested I take the form home, scan it, then email it on 1 May. Today I called Vodacom Customer service (after a similarly disastrous and totally inefficient encounter with Vodacom Sandton City) only to be told there is a number I can call to have the insurance cancelled! The number is ***. Why are customers not told this, and why are the staff not aware of this?
This morning I completed the required form and scanned and emailed it to *** which is the email address given on the form. It was 'bounced' with the following message:
I also tried to call ***, but was put on hold for an inordinately long time. I am a healthcare professional, and cannot stay on the the phone forever.
I have followed all instructions to the letter, to no avail. Please advise how I can cancel my inordinately expensive phone insurance with immediate effect!
This morning I completed the required form and scanned and emailed it to *** which is the email address given on the form. It was 'bounced' with the following message:
I also tried to call ***, but was put on hold for an inordinately long time. I am a healthcare professional, and cannot stay on the the phone forever.
I have followed all instructions to the letter, to no avail. Please advise how I can cancel my inordinately expensive phone insurance with immediate effect!