VODACOM NEXT TRASH!!

I opened an account at Vodacom Campus Square in 2016 November, 24month contract and got two phones Huawei P9 Lite and a G8 both contracted at firstly R460 per month then R800 then R1200 only contract was never fixed and increased.

Anywho to cut the story short 24months ended and as per agreement the contract was to be closed as I had paid off the account, but not with vodacom noo my account was kept opened for what reason I do not know, charges went up,when I called to ask Vodacom why hasn’t my account been closed they told me that I owe R1800 to close it I asked how so because my contract should have been closed as per signed papers in agreement.

Non the less due to me going on maternity leave I couldn’t pay the account immediately my fiancé contacted vodacom on my behalf to make payment arrangements and asked them to stop sending us airtime on a monthly bases as want the contract closed guess we spoke to deaf ears because nothing was done, we can ended up falling back because Vodacom contractors are smart and want to milk money from people. We ended up having to switch to other numbers to avoid the bill going up however still find ourselves been charged for airtime never being used. A debit order was arranged with them.

I was called to today by the Attorneys on behalf of vodacom (Simphiwe) is her name advising that we owe +6000 on the account which is not true as Vodacom had advised that it was 4K owed.

Firstly why am I being charged for airtime I never used and ended expected to pay for Vodacoms incompetence??

Would you pay for services you know you didn’t use??

Who is competent enough to assist?

I.D :*** New number : ***

Regards Lindiwe M