Vodacom Newlands ********** service

Absolutely ********** service at Vodacom Newlands Cape Town. The salesman prepared all my documents for an upgrade only to open a box showing a phone that was not what I asked for. He then proceeded to try and backtrack and correct. After and hour and a half in the store he then told me that the systems were down and that he could not proceed but that he would phone me once up and running and all my new documents ready. Keeping in mind that I thought (as he had me believe) that I would be getting a new phone today. After 3 hours of not hearing anything I contacted them only to be told that I would need to wait 12 to 24 hours for the current "quote" to be removed from the system. Apparently some clients have had to wait up to 7 days. Of course this made NO sense to me so Garth (the salesman) put me through to his supervisor who could not have been more disinterested. Told me that it was totally out of his hands and wasn't sure what I wanted him to do. Not an apology for the incorrect phone story, not an apology for waiting for 2 hours in the shop or nobody following up. He has promised to follow up with the IT department to see if they can speed things up and phone me back in half an hour. Its been over half an hour and............suprise suprise no phone call!!!!!! SUPER MAD!!!!!