SB
Sameul B
1 reviews | Active since Aug 2016
14 Oct 2024, 16:11
Vodacom Newcastle Mall Service stinks!!
Vodacom Newcastle Mall is full of employees not interrested in serving clients, it starts with the so called manager, Andre! I went for an upgrade, understandably I had to wait for the new phone, no problem I will wait. Went back after 6 days and nobody, including the manager can show any prove that the phone was ordered. The manager then had the audacity to raise his voice and treat me with utter disrespect in front of his employees claiming he does not need to show me any proof that the phone is on order. Thank you but I am done with Vodacom!!
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Replies (3)
Vodacom's replyOfficial
15 Oct 2024, 07:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Oct 2024, 07:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SB
Sameul B's updateReviewer Update
16 Oct 2024, 16:18So a consultant from Vodacom called, made promises to escalate this matter and someone from the shop will call me the same day...guess what Vodacom, it is the end of another day with no calls. In the meantime, nobody can still tell me if the phone is on order or not!!! Thank you Vodacom for proving that the poor service is not restricted to the outlets in the malls, what a surprise!!!!!!
SB
Sameul B's update16 Oct 2024, 16:18
Reviewer Update
So a consultant from Vodacom called, made promises to escalate this matter and someone from the shop will call me the same day...guess what Vodacom, it is the end of another day with no calls. In the meantime, nobody can still tell me if the phone is on order or not!!! Thank you Vodacom for proving that the poor service is not restricted to the outlets in the malls, what a surprise!!!!!!
SB
Sameul B's updateReviewer Update
21 Oct 2024, 08:17Dear Vodacom.
The problem is NOT waiting for the device, it never was. The problem is the stinking attitude of the manager and the way he talks with customers.
The problem is NOT waiting for the device, it never was. The problem is the stinking attitude of the manager and the way he talks with customers.
SB
Sameul B's update21 Oct 2024, 08:17
Reviewer Update
Dear Vodacom.
The problem is NOT waiting for the device, it never was. The problem is the stinking attitude of the manager and the way he talks with customers.
The problem is NOT waiting for the device, it never was. The problem is the stinking attitude of the manager and the way he talks with customers.