VODACOM NEWCASTLE MALL AND VODASURE ARE ****MERS!!!

On the 16th June 2023 we had a boat ride accident in Durban our belongings were washed away by the ocean including my Samsung S10e cellphone which I insured with vodasure since 2019. When I put a claim with vodacom Newcastle mall where I did the upgrade and took that vodasure insurance, I was told that my cover doesn't include theft and loss I took damage and accidental cover not comprehensive cover we fought back and forth for days with Andrew the manager because I needed proof of that contract but I was told that I took insurance over the phone so I must call the online department to request the voice recording which I did but I have not received nothing from them ever since vodasure is a **** I have been paying them for 4years but they are running away now they don't want to pay me instead they are creating a story that I know nothing about. The main reason I took insurance was for if my phone is lost or ******. Please assist I need your urgent intervention.VODACOM IS UNPROFESSIONAL AND ****MERS.THEY HAVE FAILED ME!!!