ES
Erno S

1 reviews | Active since Feb 2018

02 Feb 2021, 14:38

Vodacom New Upgrade Rules

I did not have a bad experience with Vodacom. I just want to make everyone attend to the following: When you are now due for an upgrade with Vodacom, you can get your new device BUT you still have to pay off your old device until the end of the contract. In the past and still with MTN, when you are due for an upgrade, your old contract is immediately cancelled and your new contract starts in the following month like it was for the past 20 years. Be very very careful as you will be sitting with an old phone at the start of your new contract in 3 months. Rather wait until the end of your contract where you can then shop around with the other service providers for specials. According to Vodacom, these new rules only started about a year ago.

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Replies (2)
Vodacom
Vodacom's reply02 Feb 2021, 20:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Feb 2021, 10:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that you have contacted the call center who advised accordingly. 
Regards Consumer Website Team

Best regards,