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Danie S
1 reviews | Active since Jul 2015
08 Oct 2024, 11:50
Vodacom new Tobi Customer Care Bot useless
With Vodacom's new Customer Care forcing everything to their Tobi chatbot makes it impossible to get feedback on anything specific than what is provided via their menu and no option to talk to a human. I bought an international roaming package which they confirmed was activated but it's not working. Now there is no option to get this resolved through their customer care options.
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Replies (3)
Vodacom's replyOfficial
08 Oct 2024, 11:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Oct 2024, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Danie S's updateReviewer Update
09 Oct 2024, 00:45Although Vodacom indicated that a Consultant will contact me this has still not happened and I'm struggling overseas due to no coverage as per the international roaming package that I bought and they confirmed was activated and still impossible to contact customer care at all as the Bot options not providing any option to communicate a message or talk to a consultant.
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Danie S's update09 Oct 2024, 00:45
Reviewer Update
Although Vodacom indicated that a Consultant will contact me this has still not happened and I'm struggling overseas due to no coverage as per the international roaming package that I bought and they confirmed was activated and still impossible to contact customer care at all as the Bot options not providing any option to communicate a message or talk to a consultant.
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Danie S's updateReviewer Update
17 Oct 2024, 09:50I have not received any email response as claimed. I'm now at the end of my overseas trip for which I bought a roaming package which Vodacom confirmed was activated and I have not been able to use. To date no communication from Vodacom as claimed. Also sure that I will now have an uphill battle to get refunded for a service that I paid for but was never able to use and Vodacom made it impossible to communicate with them and promises of Consultant and claim that I was e-mailed not true.
DS
Danie S's update17 Oct 2024, 09:50
Reviewer Update
I have not received any email response as claimed. I'm now at the end of my overseas trip for which I bought a roaming package which Vodacom confirmed was activated and I have not been able to use. To date no communication from Vodacom as claimed. Also sure that I will now have an uphill battle to get refunded for a service that I paid for but was never able to use and Vodacom made it impossible to communicate with them and promises of Consultant and claim that I was e-mailed not true.