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SJ
Saleem J

1 reviews | Active since Mar 2015

28 Dec 2018, 12:05

Vodacom new sales department service disgraceful and ***********

Since Black Friday, I"ve been given the runaround by Vodacom and I am utterly disgusted with the the way I'm being treated. I have contracts with other SP's and I've never been treated like this. After not being able to honour the Nokia 8 Sirocco Black Friday deal for R165, I was offered replacements worth half the price of the sirocco which I obviously declined. The application was approved at this time and I asked for it to be cancelled. I then app**** for the Samsung A6+ and I was told to send through supporting documents even though I had been approved a week before. My credit score was affected due to Vodacom's incompetence. Now it's already been more than a week and I have no response. I have left 4 or 5 messages for the person named Alton to call me back and no one phones. The last message for him was left with Shaheena yesterday and I asked her to ensure he does call which she said she would but obviously didn't. This level of service is disgusting from Vodacom. Why would you treat a new sale customer like this? Do you not need our business? If not, why not just say so and cancel?? I am only writing this as I've reached the end of my patience and cannot handle this disgraceful service any longer. You should be ashamed of yourselves. I'll await a reply today with feedback.

0
Replies (4)
Vodacom
Vodacom's reply28 Dec 2018, 12:11
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
SJ
Saleem J's update28 Dec 2018, 14:23
Reviewer Update
Let's see if they do
SJ
Saleem J's update31 Dec 2018, 15:55
Reviewer Update
Received a call from Ashwin on Friday who advised that he will check and call me back. Monday has almost ended and still no reply or call. As expected, such a disgraceful level of care and service for potential customer.
SJ
Saleem J's update14 Jan 2019, 19:10
Reviewer Update
That's very strange. I went to Telkom in the interim and was approved in 5 minutes. The reason my score went down was due to the incompetence of Vodacom that vetted me several times without advising me that it'll negatively affect my credit score. I was approved for for the first line even though I didn't take the deal and then conveniently declined for the 2md because you don't want to honour the deal and handset for R99. I will be sure to let my family and colleagues know of this experience and will stay away from waste of time service like yours. This comment must remain public so everyone can see your incompetence and sad excuses.