Vodacom New Online contracts and Sales - Waste of Time...Poor Service.

Hi Vodacom,

I am writing you with disappointment of your online sales process and after call process.

I app**** for a contract for the iphone 7 which was available online your website on the 16 January 2020. In excitement i received an email with reference number Z7113G, indicating a call centre staff will call me in 24 hours.

I further received an email to say ebilling registered and application status to await credit check and application will be processed. Our RAM couriers require id etc.

Call centre agent called verified my order not notifying it declined or anything. Asked me to wait for email requesting supporting documents. I did not receive that email so called in a couple of days later and was notified send in the documents to ***. Received reference number 57768. on the 20 January 2020.

In excitement i am awaiting feedback and order to be approved etc. No feedback.

I then call in late last week to be notified there is backlog in the document upload department and i should be patient. I agreed fine.

Today i call on the 28 January 2020 to be advised by the call centre agent my order has been cancelled due to no stock. This was shocking as i got no emails, no phone calls, no sms indicating this or giving me any other options seeing that i am a new potential customer.

I am guessing your client base is big enough and no room to small nobody people like myself ? (I want this answered !!!)

Very sad turning me down with no alternatives.

I would have really liked to get a contract and phone with Vodacom.

Very very poor services and dont give a dam attitude. So sorry what business has come to in south Africa. The dont give a flying toss attitude and move on like people do not exist.

I was wanting to pay at least R699 to R799 a month on contract, this is over 8000 a year revenue for you guys...

Mr Naicker ***