Vodacom New Marke (Service Centre)

I took my phone in to the Service Centre on the 11th March 2022. I was told by Hloni from Vodacom Service Centre New market ***) that she can't get an OTP but once their system is available she will book the phone in and I will receive a SMS. Today is Monday, I have not received a SMS, I even went back on Saturday and had to wait for 25 min to get to Steward, who then said their technician mailed Samsung Care + to ask if the Liquid Damage was covered. WHY??? I spoke to Samsung Care + and was told twice it is covered, why must Vodacom then first mail, and not book the phone is, or keep me in the loop of what is happening with my phone.

Their service is pathetic!!!!!