Vodacom - new lows for your service delivery

The customer service agents are rude, short and never helpful. They always give you another number to call but are able to transfer you if asked, they wait time is long, if you are lucky to get through at all. They never seem to be able to hear, or so they claim. Does anyone listen to the call recordings for quality control? If it was possible to give Vodacom a lower rating, I would. I am waiting for my sim for months now and any attempts to get assistance from the call centre is futile. You are not advised you are being put on hold, transfered or muted, you have to guess what is happening when you are not speaking. You are made to feel like you are interrupting them in their personal times. I implore you to pull my calls from today, 7 Oct around 14h30. You should be embarrassed to call yourselves "service providers" or "customer service agents"