PB
Paul B
1 reviews | Active since Feb 2011
13 Jul 2020, 13:56
vodacom- new low
This is more a heads up for hellopeter about the way vodacom is playing you. If I write a review they send a automated response that an agent will contact me soon. You then send me the “good news” that vodacom has rep****. This makes vodacom look like a company with a good customer service department. I still wait for the phantom agent to contact me about my last two complaints. Maybe you should look into this loophole.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Jul 2020, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2020, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jul 2020, 14:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2020, 14:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
PB
Paul B's updateReviewer Update
13 Jul 2020, 16:06So vodacom’s only reply is that they already provided feedback to my complaint. Their feedback was that they can’t provide me with a service , yet still take my money every month. Their brilliant solution is that must buy a R17 000 signal booster. out of my own pocket, to make up for their inability to do what they promised. According to them that’s what I should do. Obviously I’m not happy but they gave feedback and that about how far their client service goes it seems. Not even an apology. Pathetic if you ask me.
PB
Paul B's update13 Jul 2020, 16:06
Reviewer Update
So vodacom’s only reply is that they already provided feedback to my complaint. Their feedback was that they can’t provide me with a service , yet still take my money every month. Their brilliant solution is that must buy a R17 000 signal booster. out of my own pocket, to make up for their inability to do what they promised. According to them that’s what I should do. Obviously I’m not happy but they gave feedback and that about how far their client service goes it seems. Not even an apology. Pathetic if you ask me.