Vodacom New Deal and number port issues

I app**** online on Saturday for a sim only contract under reference number OSUCJJ. A lady called me to explain that there was a slight issue because a previous application I made for the S6 a while back was still open and that's causing a problem. She was meant to get back to me yesterday but didn't't. I went in to Vodaworld yesterday and was told they cannot help me because my online application is still open. I must call *** which I then did this morning only to be passed from Shaheena onto *** where I spoke to Cindy who also passed me onto Langa. He initially said the new sales team should have done my port at the same time as selling me the new contract, but the other option is I must go buy a Vodacom pre paid sim card, RICA it and do the port myself before I can get a new contract. I moved from Cell C due to bad service, now I am faced with the same for a higher price! Lets face it Vodacom network is great but at this rate? Its not acceptable! Can I please get assistance to apply for a new contract... is that so hard???