Vodacom- new day light ******* ****

I had the most horrible experience with vodacom ever. I did an online upgrade October 2017. Did not get any confirmation or whatsoever. when I made a call to confirm the order, I was told they didn’t have the phone I ordered in stock. They then suggested I visit the Istores and see if I can’t source the phone myself. The order was not cancelled. I went and found two same phones going on special only for new lines though. I then opted for that package but my credit profile did not allow the purchase to go through that very moment. The shop then mailed vodacom to up the profile... the following week I received the online order, same day the shop called and told me the profile has been upgraded and that i can come collect the two phones. I then called vodacom to return the online order to no success. After countless times before 14 days they came and collected the phone. - left the tracking number and mails to confirm this as I was told it an only be done via email. I was debited more than I was supposed to.made numerous calls to this issue but I was told they can’t trace the returned phone and that they was nothing they could do about it. Kept on calling until they said they can’t refund but rather keep it for the following installment. When I made a call to cancel the first contract I wanted to do an upgrade on I was told it can’t happen until 2019. This contract I took in 2015. So my contract with vodacom is basically 5 years and I’m still paying for the phone I returned. When I ask to speak to supervisors/team leaders/ mAnagers I am always told they are unavailable and that they will call me back but it never happens. The last call I did was today out to cancellations , spoke to Melusi. As always he assured someone will call but as I expected no one did... this is day light ******* and consultants at vodacom know what they are doing to rob us of our money.how is it that my case is denied and further investigation? Wanted to bring my lawyers into matter but they suggested I speak to someone who knows what they are doing and ask for a recording but this is never going to happen....I am very disgusted at the level of service this vodacom is offering.when you buy everyone from top to middle level will call yo make sure the purchase goes through but when it comes to ****s no one is available