Vodacom New Contract Phone that never gets delivered

Saturday night (14 July) I app**** for a new contract online which didn't work. Never got a mail or call.

Monday morning (16 July) I phoned Vodacom and was helped by the online department very quickly. I am impressed.

But after the contract and everything was accepted on Monday I still have no phone and its currently Thursday (19 July).

http://www.vodacom.co.za/vodacom/shopping/devices/plan-selection?deviceId=7506&salesChannel=Contract

On the website, it says Free Next Day Delivery. But I still don't have my phone.

There are very kind people at Vodacom trying to help me but the person that needs to call me to confirm orders doesn't happen.

Yesterday I missed the call to confirm my order by a few seconds. (Currently on bad Cell C network so it only rang for the last few seconds of the whole trying to call me) I phoned Vodacom asking do they need something from me. Vodacom said it was the department that needs to do the order confirmation before they can ship it. The friendly guy said he will get someone to call me back. That never happened.

This morning I phoned Vodacom again and asked what is going on, the lady said she will get someone to call me today. Just after that call the same guy who helped me the previous day kindly, phoned me and asked if there was any progress. He told me I should wait for the call today and he will call me back 16:30 to hear if there was any progress.

Everybody that helped me was very helpful and sounds like they really want to help you.

At this moment I am very angry at the last confirmation department or whatever they are called.

It has been 3 business days after the contract was accepted. No next day delivery.

At this point, I am wanting to cancel the contract.

Really just want to know. When is my phone coming it could be even 2 am in the morning I don't care. My other issue is tomorrow I am not at the delivery address half of the day.

What do you do now....