1 reviews | Active since Jun 2021
VODACOM NEW CONTRACT PHONE DELIVERY NIGHTMARE
On the 26th of May 2021 I signed up for a new cellphone contract with Vodacom, it was approved a few minutes later and confirmed a day later by one their agents.
I was told the phone would be delivered within 5 working days, it's been 2 weeks now and I still haven't received the phone. I've tried:
- Calling them - Emailing them - Chatting with them via the online chat feature on their website
I can't seem to get hold of anyone, I don't know when the phone will be delivered, I don't have a RAM waybill number and I'm running out of patience.
This is completely unacceptable! Vodacom has to STOP making promises they can't keep and STOP advertising devices they do not have in stock.
If someone is reading this and thinking of upgrading or signing up for a new contract with vodacom, DON'T DO IT! Unless you have a lot of time to sit around and wait for a device that should have been delivered within 5 business days.
When I send an email I get referred to the online chat, from the online chat I get referred to the customer care line, when I finally get hold of an agent on the customer care line I get told they won't be able to assist me because their emails aren't working.
Vodacom is a JOKE...
When I send an email I get referred to the online chat, from the online chat I get referred to the customer care line, when I finally get hold of an agent on the customer care line I get told they won't be able to assist me because their emails aren't working.
Vodacom is a JOKE...