1 reviews | Active since Jun 2018
Vodacom New Contract No Response or Assistance nce
During January 2022 I app**** for a new contract via the Vodacom website. Contract was approved and the device was delivered.
When I requested that I wished to port my number I was informed that I had to indicate it as such before I app**** for the contract, this option was however not available online. I was advised to return the device, cancel the contract and reapply.
When I reapp**** the contract was declined due to the "outstanding cancelation" .
On 2022/02/21 I again app**** via ***4 since the contract has since been cancelled. I was however informed that the application was again declined due to the previous application that was declined and that I had to had to wait for 90 days!
This process has been frustrating! I ported my number for nothing and I am still without a device and contract. He feel that I was not at fault for the initial cancellation and my application are declined without valid reason.
I submitted a complaint via mail as per ticket no. 103035 (***). I was requested to submit my documents manually. I have however since not received any feedback or response.
I can't wait for 90 days because of an administrative issue. This is by far the worst experience ever.
I however received a reply via the original ticket that was logged 3 days earlier. New reason for my application being declined: "maximum number of lines allowed exceeded".
I don't even have any other "lines" / contracts with other service providers. Just a prepaid no. on which I ported from MTN to Vodacom (wish I never had).
I however received a reply via the original ticket that was logged 3 days earlier. New reason for my application being declined: "maximum number of lines allowed exceeded".
I don't even have any other "lines" / contracts with other service providers. Just a prepaid no. on which I ported from MTN to Vodacom (wish I never had).
Last received communication / feedback from "Androna Pillay" as mentioned in the previous reply. No further communication was made!
As stated, it was indicated that it was now declined due to "maximum number of lines allowed exceeded".
I was informed that the it will be further investigated as I rep**** that I do not have any "lines" with Vodacom or other service providers. I have however not received any further response.
Last received communication / feedback from "Androna Pillay" as mentioned in the previous reply. No further communication was made!
As stated, it was indicated that it was now declined due to "maximum number of lines allowed exceeded".
I was informed that the it will be further investigated as I rep**** that I do not have any "lines" with Vodacom or other service providers. I have however not received any further response.
Very frustrating experience!
Was informed by Androna Pillay (Vodacom Online) that a request was submitted to the relevant department for further handling. No specifics was mentioned and I have still not received any feedback or assistance.
Please assist!
Very frustrating experience!
Was informed by Androna Pillay (Vodacom Online) that a request was submitted to the relevant department for further handling. No specifics was mentioned and I have still not received any feedback or assistance.
Please assist!
Complaint has not yet been resolved; my status still reflects as "pre-legal".
Queries just gets thrown around between 082 178 44 (blocked due to "suspicious activity") *** and ***. How am I supposed to resolve this matter if I am blocked from making contact. Line keeps on being dropped, don't get any response, what am I supposed to do?
Also no response from the ticket / Androna Pillay, just empty promises and and non-specifics.
Amazed at the poor service by Vodacom.
Complaint has not yet been resolved; my status still reflects as "pre-legal".
Queries just gets thrown around between 082 178 44 (blocked due to "suspicious activity") *** and ***. How am I supposed to resolve this matter if I am blocked from making contact. Line keeps on being dropped, don't get any response, what am I supposed to do?
Also no response from the ticket / Androna Pillay, just empty promises and and non-specifics.
Amazed at the poor service by Vodacom.