Vodacom New Contract Declined Without Valid Reasons

<p>On the 03 Dec 2016, I app**** for a promotional Vodacom contract deal for R99pm at Game Gateway. With all documentation inorder as per the requirements: Proof of Residence, ID, Bank Statement and Latest Payslip this was submitted and the inital application response on the system was "Pending". </p> <p> </p> <p>I was further contacted by the store consultant on the 04 Dec 2016 and advised that I need to submit an additional 2 previous payslips. This was done on the 05 Dec 2016, the store experience issues sending the documentation to Vodacom and was only submitted on the 06 Dec 2016, of which required me making a 3rd trip to the store before anything was done. </p> <p> </p> <p>**On the afternoon of the 06 Dec 2016, while expecting to be picking up my device from the store i was greeted with a response from the consultant that "my application was DECLINED" to much shock I was very curious to know how this is possible as this would be the first time I have every had a credit application declined.</p> <p> </p> <p>The consultant further advise that the Reasons are:</p> <p>1. "my payslip amounts dont reflect on the bank statement"</p> <p>2. "my credit check was not successful"</p> <p> </p> <p>To my shock immediately showed the consultant that corresponding transactions off which was clearly not reviewed!</p> <p>I further have requested my Transunion report with a credit score of 981, and have no negatives against my name!</p> <p> </p> <p>I was further advised to contact Vodacom Customer Care if I wished to query this, doing exactly that I was told to speak to another department of which never answered!</p> <p> </p> <p>So Vodacom clearly DID NOT review the info before Erroneously DECLINING my application for a R99 contact.</p> <p> </p> <p> </p> <p> </p> <p> </p>