Vodacom - New Contract

Called Vodacom on Friday 9 July to order a new contract. Today is Monday 19 July. The agent informed me the application was successful. but the call was cut while going through the T&C's. While I realise we are in the middle of a pandemic and riots, I called Vodacom back 7 times now. Apparently, ONLY the lady who I started with can conclude this deal. No other options exist. The ONLY person I can buy a Vodacom contract from is 1 person. And nobody knows where she is. She never ever calls back. Looks like I'll have to call the Yellow company now.