Vodacom new contract

I app**** for a contract with Vodacom for a Wi-Fi modem with 2 GB + 2GB (night) data on 26 March. On the same day I received an e-mail from Vodacom saying: "In order to finalize your contract application, we need a few documents. Using your ID number as a reference, please send the documents listed below to ********** Please ensure that the documents are in PDF format. As soon as we receive your documents we will continue processing your application. Proof of current employment (e.g latest payslip) A copy of your Id

I sent the documents immediately. My ID is still on my ****en name, Van Eeden, so I sent a copy of my marriage certificate as well.

I heard nothing from them, I sent e-mail on 27 March to follow up, nothing. I phoned on the same day and the lady said the application was not approved.

On 29 March I received an e-mail from Jonas Makonye saying the ID number belongs to another person. I explained about the ****en name and married name. He rep**** with the following:

"Hi--sorry the problem I did not receive the marriage certificate ---but its fine I approved it"

He also told me to call ********** to find out when the device will be delivered. I phoned them, no answer after 25 minutes of holding the line. I again tried yesterday and the lady told me it was approved but needs to be generated. I must call ********** 4. I have since yesterday phoned a few times but was not able to reach anybody. I sent Jonas an e-mail yesterday and again today, he does not reply. Usually an online order, takes a day or two before it is delivered. It has now been more than a week since I sent through the required documents.