B
Bridgette

1 reviews | Active since Apr 2025

15 Apr 2025, 23:26

Vodacom new cellphone number *****

Debited two amounts simultaneously on a new cellphone deal.i took the phones three days ago and the sales person only notified that the next step is to authorise a Debi check on my Capitec app.i haven't authorised any debit order yet but already they deducted two separate amounts yesterday on a new deal that is 3 days old.i need the refund and will be taking back the phones and cancel the deal.i was assisted at Vodacom Mall of Africa.i suspect *****ulent activities here.the amount is more than R800 and already we have paid R200 for simcards in store upon collection.

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Replies (1)
Vodacom
Vodacom's reply16 Apr 2025, 08:23
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team