QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

14 Jun 2018, 13:24

Vodacom New Business Sales Department

Dear Vodacom New Business Department

Month after month i get phone calls from you to please take out a contract by you, which i was never interested to do. The time finally came that i am interested and i phoned your sales department ********** 4 +- 2 weeks ago to apply for a laptop. I was approved (so your sales department said) and i just had to wait for delivery. When i phoned in again to confirm it said that delivery will take place Tuesday. Eventually when no delivery came, i chat online sales department and was advised it has been now declined because i don't qualify for the amount. Then i wanted to apply for another product in that price range and also can't be done.

Today i phoned again and was advised i must send documents to upload my payslips, bank statements to uplift my amount. ***? approved, then declined, then something else? Make up your mind.

Can someone from your head office phone me and explain this to me please? Someone that is competent to do their job?

0
Replies (2)
Vodacom
Vodacom's reply14 Jun 2018, 14:53
Official

Dear Customer

Thank you for making us aware of this issue.

We will follow up with our Upgrade team on this matter make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

QH
Quinton Henry-Taylor's update14 Jun 2018, 14:58
Reviewer Update
I need someone from your head office to phone me today still with some feedback please. I have been waiting way too long.