Vodacom new application pathetic service

I app**** for a new cell phone contract online, following day I contacted them and after being on the phone for 59minutes they told me my number porting declined and I have to redo the application which I did, today I called to get progress as I dont receive any communication from Vodacom and again after 28 minutes on the call they say they cannot pick up my application and I have to redo the application. It is beyond pathetic firstly to hold on for such a long time and then having to redo an application for the 3rd time. the service you offer your potential customers is of the worst i have ever come across.