RW
Rita W

1 reviews | Active since Jun 2019

14 Aug 2024, 13:39

VODACOM NEW APP

Vodacom cancelled their user-friendly App “My VODACOM” without any prior notice. When I opened this app today it was directing to ‘VODAPAY” APP which has many conditions attached in the Terms, including monthly Payment. It put me in a situation where I can't even have access to manage my current airtime or data or buy any of them. Is that a legal move from Vodacom? Very frustrated customer. Dr Rita Waisberg

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2024, 14:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team