EvdL
Elna van der Linde
1 reviews | Active since Sept 2018
23 Oct 2019, 16:16
VODACOM - NEVER go on contract with them!
My husband had a Vodacom contract and decided to cancel and go prepaid after the contract period has expired. He cancelled 30 days in advance in May 2019. Still the monthly debit order goes off. He spent hours on the Customer Care Lines, with NO LUCK. Now, he's cell phone has been disconnected. The people are ********, and not able to do their jobs. Not even 1 of the 3 Vodacom branches in Witbank will help, just tell him to phone Customer Care!! Disgrace !!!
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Vodacom's replyOfficial
24 Oct 2019, 07:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Oct 2019, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Nov 2019, 14:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply05 Nov 2019, 14:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team