KW
Keanon W
1 reviews | Active since Feb 2014
06 Nov 2020, 10:42
Vodacom NEVER FAILS TO UPSET CUSTOMERS
Vodacom has yet again FAILED on the sub-standard commitments to sort out my issues. WHY AM I BEING BILLED INCORRECTLY FOR ANOTHER MONTH AFTER THIS ISSUE HAD TO BE SORTED??? I have posted this issue on Facebook and Instagram and also sent an email to the CEO's personal assistant!!!! Someone better sort this **** out because I HAVE HAD ENOUGH!!!
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Replies (2)
Vodacom's replyOfficial
06 Nov 2020, 12:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2020, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KW
Keanon W's updateReviewer Update
09 Nov 2020, 16:18How do I know this issue has been permanently resolved? Am I going to leave a bad review on Hello Peter next month again? Do I need to fight with consultants again? I have no assurity that my issues are resolved completely! Stop fixing my issues at a surface level!!
KW
Keanon W's update09 Nov 2020, 16:18
Reviewer Update
How do I know this issue has been permanently resolved? Am I going to leave a bad review on Hello Peter next month again? Do I need to fight with consultants again? I have no assurity that my issues are resolved completely! Stop fixing my issues at a surface level!!