CM
Charmaine M

1 reviews | Active since Apr 2024

02 Jan 2025, 10:23

Vodacom never fails to disappoint

Unfortunately I couldn't rate you lower. In order for my complaint to go through, I had to rate you at least 1 star, which you don't deserve. I suggest you call me with utter urgency. I can't get hold of anyone on 082135. It's a stuck record. I would like to pose the question as to who in their right mind would sign up for a 24 month contract at a 100% increase. I agreed on an amount and now you want to change it. Your service has been absolutely appalling. It's draining and I'm sickly. Now I have to spend my time running after you because you don't know what the heck you are doing.

0
Replies (2)
Vodacom
Vodacom's reply02 Jan 2025, 11:58
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
CM
Charmaine M's update03 Jan 2025, 22:03
Reviewer Update
To date no one has called me. Not sure what due course means.