CM
Charmaine M
1 reviews | Active since Apr 2024
02 Jan 2025, 10:23
Vodacom never fails to disappoint
Unfortunately I couldn't rate you lower. In order for my complaint to go through, I had to rate you at least 1 star, which you don't deserve. I suggest you call me with utter urgency. I can't get hold of anyone on 082135. It's a stuck record. I would like to pose the question as to who in their right mind would sign up for a 24 month contract at a 100% increase. I agreed on an amount and now you want to change it. Your service has been absolutely appalling. It's draining and I'm sickly. Now I have to spend my time running after you because you don't know what the heck you are doing.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
02 Jan 2025, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jan 2025, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Charmaine M's updateReviewer Update
03 Jan 2025, 22:03To date no one has called me. Not sure what due course means.
CM
Charmaine M's update03 Jan 2025, 22:03
Reviewer Update
To date no one has called me. Not sure what due course means.
