Vodacom never fails to disappoint

We have been struggling with bad service from Vodacom for months. So much so that my husband has decided to move his contract. But would you think Vodacom wants to make that possible? A simple request for a statement showing the buy-out value of his contract has resulted in multiple store visits and many people shrugging because it is just not their problem. Today, after another such a visit to a store we tried calling customer services where the consultant promptly informed me that they would not be able to help until Monday and then proceeded to put the phone down in our ears, twice. This is not only atrocious service, but Vodacom is also depriving my husband of his legal right to exit a contract in terms of the Consumer Protection Act. I am not going to leave this here and will be lodging a further complaint with the relevant regulatory body. If your call center is open on a Saturday, surely you should be able to help with a simple (and very common) query for a system generated report to which we have a legal right.