Vodacom never ever again

When dealing with Vodacom customer service about getting a charge on my bill corrected (that I was told by a technician I would not be charged for) they stated an investigation would need to occur to see about refunding the amount and that I would be contacted in 7-10 days about the outcome. I waited 10 days and no one had reached out to me so I decided to contact them again. I ended up being redirected and redirected separate representatives, all of whom did not seem to know the entirety of the situation or bother looking into it further. My problem is now resolved. I cancelled all my contracts and moved to MTN