Vodacom never cared about their customers

For a period of over 20years of being a vodacom contract customer, still today I am treated like a customer that only pass by the streets and buy R5 airtime once in 6months. Everytime I renew a contract with vodacom I have to go through the pain, hassle, humiliation. Last time I renewed this contract 2years ago a dead not working phone was sent to me have to go up and down and get it sent back this time around again this is what happens on my renewal again. Samsung A32 delivered on 30th September then opened package, it did not include pouch nor screen protector. 3rd October, transferred contacts/files/messages then tested incoming and outgoing calls. 14th October bought and put screen protector and started using the phone. It kept freezing, did not consider it much until it gradually became worse since 18th October and now it's even getting stuck when I receive calls I cannot answer. I called all types of vodacom customer service the whole day yesterday and I was told about 14days rule even though I explained one statement over and over again. For all this 20years being a loyal customer to vodacom with 2 contracts with them, how could I start cheating vodacom now. I am being treated like a cheat, unfair not mentioning the amount of humiliation when it's time to receive calls. After this I believe I cannot be stuck and paying for 24months for the phone that is not working. Vodacom might as well cancel this contract and the upcoming upgrade on the other contract prepare to cancel the contract as well. It's about time I give other service providers a chance as well since 20years to vodacom is like 2days. Family and friends and everyone I know I will share my experience with them as well so that they don't fall trap of what has happened to me. Let alone letting the whole country through all platforms that I can come across as what is happening to me now I never wish it to even my worst enemy. This is so sad and frustrating.