Vodacom - never again. NO STARS, if i could !!!

Horrible service. Never a solution, just empty “promises”. I had a double deal contract, with an accessory and an added phone. I paid off the contract on my name (or so i thought). I made a premature cancellation on everything they had on my name. Double deal, added phone and accessory. Before making the payment of over R14000, the Mountain Mill Mall consultant phoned cancellations department to ask for a quote.

We both were adviced that the amount worked out and given was for the double deal and added accessory (one amount ) and slso the later on added phone. I asked the same wiestion over snd over and over to make 100% completely sure that once i pay, everything is off my name. And i was advice that it is to be so.

A day or so later, i made the full payment, signed papers of premature cancellation and it was e-mailed to headoffice by 2 different consultants in the store.

A week later i received an SMS stating that i have an instalment due. Thinking maybe the system hasn’t updated yet, cause i was told it would take several working days. Months later only to find out that i am behind on my contract and i have been handed over to legal collections.

I immediately went to the store at Mountain Mill Mall, was assisted well, good service. I found out that the double deal and added accessory was split into 3, but when i opened the contract it was ONE DEAL!!! And also to find out that i paid for the later on added phone and ONLY ONE PHONE that was part of the double deal. Which means that the other double deal phone and the accessory was never added to the cancellation. Which was not the confirmation or information that i got before i paid.

Several departments were phoned and a dispute was promised. I never received a dispute ref number like i was told to be emailed to me.

I received emails again stating that the amount in arrears is growing. I went back to the store and asked for the same consultant of the last time. She took my contact information, said she would get back to me after she makes contact with head office. Never receive a call, email, NOTHING. a week went by and i went to her AGAIN. Just to get horrible service, she just gave me a number, not really interacting with me, just told me to phone and find out.

I phoned collections department, explaining the whole situation again. The consultant was very helpful. She told me that she is going to log an investigation due to misinformation given to me. And that it will take up to 14 workings days.

TODAY, a little over 14 working days, i phoned collections department again to get feedback on the investigation. Only to once again get upsetting news that i have been handed over to legal department AGAIN because of the growing amount in arrears.

WHICH I REGUSE TO PAY, because i was told by a cancellation department consultant that once i pay the amount hiven, EVERYTHING will be covered (DOUBLE DEAL, ACCESSORY AND EXTRA PHONE). R14000+ is not throw away money and now im being told that I’m not done paying due to misinformation from your side. And with that my credit score is being dragged in the mud. Vodacom is red flagging everywhere. This is frustrating. I can’t get real straight answers from anyone and now i have to put my future plans on hold because of this!!!!

This is unacceptable and terrible services.