Vodacom Network Unreliable and Poor Service from Call Centre

Since Friday last week the network coverage in our area, has reduced to 1 bar of Edge and sometimes, totally disappeared. It’s impossible to call the Call Centre because by the time they answer the phone, the call disconnects. Yesterday after days of frustration I reported the issue again. After the call, I did not receive a reference number as promised. Today, the Vodacom official from witbank says that the tower is down and they are waiting for a generator. Vodacom is more expensive than the other networks but the service and response times are pathetic. The infrastructure is unreliable and attitude is careless.