Vodacom network tower damage to property

On the 19 November 2024 a branch from the Vodacom “network tree” from the adjacent property fell into our yard damaging our electric fence, fence. This branch also put the life’s of our 6 week old puppies in danger. From the 20 November- I have been calling Vodacom technical department for them to come sort out the damage and also clear up the branches as more branches are falling. I am getting no where. On friday 22 November a consultant tried to assist by logging a call. Monday 25 November- I received a call from Abel who said he saw my complaint and they will handle it. Friday 29 November- still nothing. I called Abel only for him to me he will follow up. Till today 2 December, nothing has been done and the wind is getting worse and more branches are loose. This huge network tower tree is on our boundary wall. We were not even notified when this tree happened and now we sit with the damages and fear! Vodacom needs to sort this out asap. It’s going 3 weeks and nothing is being done! This is in Secunda. The site no is BS***