1 reviews | Active since Nov 2016

24 Nov 2016, 20:53

Vodacom Network the worst ever

<p>We live in a rural area and there have had a vodacom booster installed in our home to improve the vodacom network. It has worked fantastically up until a few weeks ago. Now the network is pathetic. I can't visit any social media sites,whatsapp messages can't be sent and received,i can't browse the net, and can't even use my banking app. When i do have network it is usually EDGE which is super ****py. The funny thing in this whole thing is that despite the terrible network which is basically non-existent, my data is being eaten! I'm starting to wonder if vodacom *****s data. </p> <p> </p> <p>Regarding the booster, my husband has called twice for a technician to come out. They keep saying someone will come. This problem has persisted for close to 7 weeks now. How much longer are we expected to wait?</p> <p> </p> <p>My vodacom contract ends in a few months. If this is the ****py service we are expected to endure i will definitely not be renewing my contract with them. Who wants to pay for having their convenience taken away from them.</p> <p> </p> <p>I use data alot in my daily life. Vodacom need just look at how much i spend on a monthly basis to see this. Thanks to their bad network and service, my daily functions have be drastically impaired!!</p> <p> </p> <p>My message to vodacom.... in light of my contract ending soon, now is the time you need to be imprrssing me with ur incredible network. U want to retain me as a customer. Unless of course my account does not matter to you....</p>

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2016, 06:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team