Vodacom network suspension!

Hello Peter. I have a problem with Vodacom and the service.laat time I wrote my grievances to them but still they failed to close the correct account instead they closed the wrong one, we can not connect to WiFi, we also cannot use our cellphones because the network has been disconnected. We told them we do not owe any cellphone contract and that the 24 months contract ended but instead of closing the account and merging our SIM to prepaid,the decided to suspend our account. How are we suppose to make calls and connect to WiFi and proceed with our work of they have closed accounts that we do not owe all because of their incompetence and ignorance in solving a simple matter. They kept on upgrading our contract even though we told them we did not upgrade and that they should cancel instead they did opposite trying to **** us to pay more and extra for a service we do not owe. We already paid the WiFi so why is it disconnected? I'm so disappointed in them, I've been a customer for over 30+ I'm so disappointed,so this is how you harass and cause emotional heartache to your customers? I regret ever being their customer. Now I'm stuck my kids have school work to do but they are behind because Vodacom decided to suspend our services. I'll never ever buy anything from Vodacom,this is my biggest regret