DR
Derek R
1 reviews | Active since Jul 2013
23 Jan 2021, 13:40
Vodacom network outages
For the last few month we have had near to no network in the Montagu area in the Western Cape. Dropped calls constantly internet speeds of 3.5 kbit per second. Unable to hear anything that is said durring calls and almost impossible to contact customer care. I've been trying to call their customer care no for weeks now never get a answer. The menu options just play on a loop. I do know I'm not the only one complaining about this issue.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jan 2021, 10:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2021, 10:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DR
Derek R's updateReviewer Update
25 Jan 2021, 12:37Thanks for getting back to me. I don't really know how a consultant can get hold of me from this morning have absolutely no vodacom coverage. Telkom and fnb Sims work and they apparently use the same tower.
DR
Derek R's update25 Jan 2021, 12:37
Reviewer Update
Thanks for getting back to me. I don't really know how a consultant can get hold of me from this morning have absolutely no vodacom coverage. Telkom and fnb Sims work and they apparently use the same tower.
Vodacom's replyOfficial
28 Jan 2021, 11:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Jan 2021, 11:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team
Best regards,