TH
Tom H
1 reviews | Active since Aug 2018
24 Apr 2025, 07:35
Vodacom network outage and no solution
I recently upgraded my contract because there is a tower close by and signal and data WAS excellent. Now the tower is down for more than a week and it is impossible to report it as every call ends up with that pathetic bot Tobi which is absolutely useless and can not solve any queries. HOW DO I GET THROUGH TO A HUMAN THAT CAN GIVE ME A PROPER ANSWER TO YOUR LACK OF SERVICE.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Apr 2025, 08:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Apr 2025, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
06 May 2025, 11:37Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have tried to reach you with no success. Also note with regards to your reference number S5-D882J-J6O8Q, our records shows the Network Team has reached out to you and provided feedback.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Vodacom's reply06 May 2025, 11:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have tried to reach you with no success. Also note with regards to your reference number S5-D882J-J6O8Q, our records shows the Network Team has reached out to you and provided feedback.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team