Vodacom network not working

I bought a home router uncapped contract 2 years back for a 3 year contract. For 2 years I didn't have any problems. For the past 4 weeks I don't have network on the router and my cellphone(vodacom data) I've been calling vodacom and still I don't have network at home. If I take the router to another town the network is there. Then on Sunday 10/12/2023 Vodacom called and told me the tower is affected by load shedding. Even if we don't have load shedding I still don't have network. The excuses and runaround they are giving me. I'm also thinking of canceling my contracts with them cause I can't pay for something that is not working. They also told me they closed my ticket without fixing the problem