Vodacom Network Load Shedding

I logged a call 1 year ago concerning my network issue and turns out the tower was faulty which I understood and gave Vodacom time to get things sorted. Well Wrong move I did because till now I am still waiting for vodacom to get back to me, i logged a few calls within the past year and anothr call last month 28th May. About the 4th ref numbr given to me and was told i needed to wait yet another 21 working days as if i havent waited enough.what ****es me off is that I have 5 lines with them and I suggested a discount on my sub's due to the inconvience I have been place which I wasn't given an answer for, but what is more pathetic which is the reason for me complaining is that I had to always get hold of vodacom and they didn't have a decency to keep me updated which is really upsetting. I would hear the same bull every time but nothing gets done and no one feel I need to be informed. Lines are due for upgrades which I'll cancel and port out. I'm paying alot for **** service. Might aswel pay less for same service. If my query is not sorted within couple days, I'll email Shameel on his personal email sending my cancellations and vodacom liable for costs. ref number A1-X3OV-AJSY3.