Vodacom Network Issues

My router has been dysfunctional for the past two days. I can't connect to the internet at all. I use this router primarily for work purposes so I have had to find alternative means to get my work done. I contacted vodacom and the first agent hung up on me before I could speak citing that they couldn't hear me. I called again and a different agent picked up. However he could not assist me claiming that he could not pick up my details on the system. He asked for my ID number as well as the vodacom account number but he still couldn't pick up any of my information. He then put me on hold then hung up on me. It's been over a year with this contract. Deductions have been going off my account every month and now this. This is annoying. I'm writing this review while on hold for the past 10 minutes.