IM
Igna M
1 reviews | Active since Jul 2017
06 Dec 2021, 13:27
Vodacom network issues
Network poor to down. Logged a call at 9 AM 2021-12-06 by 1:20 PM no update or resolution. Working from the office is not an option due to Covid restrictions and working from home is also not an option as there is not network. I can't wait 72 working hours before I might not hear anything anyway from Vodacom. When will the service request for an area issue be looked at?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Dec 2021, 14:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2021, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IM
Igna M's updateReviewer Update
06 Dec 2021, 21:55Being a individual client this request will probably not be looked at anytime soon as always.
It's been 12 hours and the request is still in open status.
Well done for the lack of service given to individual clients, maybe I need to get a business account again as then I will get better service.
It's been 12 hours and the request is still in open status.
Well done for the lack of service given to individual clients, maybe I need to get a business account again as then I will get better service.
IM
Igna M's update06 Dec 2021, 21:55
Reviewer Update
Being a individual client this request will probably not be looked at anytime soon as always.
It's been 12 hours and the request is still in open status.
Well done for the lack of service given to individual clients, maybe I need to get a business account again as then I will get better service.
It's been 12 hours and the request is still in open status.
Well done for the lack of service given to individual clients, maybe I need to get a business account again as then I will get better service.