MT
Muhammad T
1 reviews | Active since Aug 2011
18 Sept 2019, 20:50
Vodacom Network is Pathetic
I am extremely disappointed. My Vodacom cell no stopped receiving calls during the day today. I was called on Whats App by numerous people stating they cannot get through to me. I decided to call customer care only for the 1st call to be cut after 16min. 2nd call cut after 22min and i am on hold again. This is poor and pathetic service and the reason why i will move to another network!! This is how you handle issues?
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Vodacom's replyOfficial
19 Sept 2019, 07:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Sept 2019, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Sept 2019, 12:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply26 Sept 2019, 12:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team