Vodacom Network is now turning to 8ta

We are sick and tired of this Network, We can't connect to socials, Internet and log a call, but it's been 2 weeks now.. We buy data and Airtime everyday but yet when there is a problem with our towers, they can't fix... Many have remote jobs, some are writing exams online, some have missed their exams due to network outage.... There is no network at all, so Mpumalanga Bushbuckridge Casteel No Network.... I have logged calls to Vodacom customer care but they are not helping and yet they will not refund our airtime and data back.... FIX FIX FIX PLEASE