AC
Andrea C
1 reviews | Active since Jul 2013
17 May 2023, 08:39
Vodacom Network inefficiency becomes our problem???
Good Day Vodacom and Vodacom customers
I had an issue with my network since 10 May 2023 and did not receive any text messages or phone calls.
I phoned the Vodacom call center 082 135 and all the consultants that assisted me said I basically has to replace my device (cellphone).
After numerous calls, I still had no connection and my data did not come through that I purchased.
I am able to receive calls now which is indicative to the Vodacom network issue but I missed really important business calls last week and who carries that cost of my lost income?
Vodacom get your act together because you are an actual company not a ****.
How will I be compensated?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
17 May 2023, 10:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2023, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 May 2023, 07:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our contract terms and conditions: Vodacom shall not be liable to you for any breach of this Agreement or failure on Vodacom's part to perform any obligations as a result of technical problems relating to the Network, termination of any licence to operate or use the Network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, industrial disputes or any other cause beyond the control of Vodacom. Please refer to point 12and 13 in our terms and conditions. Kindly click on the following link to view our terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We loaded 2GB on your cellphone number as a once off gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our contract terms and conditions: Vodacom shall not be liable to you for any breach of this Agreement or failure on Vodacom's part to perform any obligations as a result of technical problems relating to the Network, termination of any licence to operate or use the Network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, industrial disputes or any other cause beyond the control of Vodacom. Please refer to point 12and 13 in our terms and conditions. Kindly click on the following link to view our terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We loaded 2GB on your cellphone number as a once off gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 May 2023, 07:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our contract terms and conditions: Vodacom shall not be liable to you for any breach of this Agreement or failure on Vodacom's part to perform any obligations as a result of technical problems relating to the Network, termination of any licence to operate or use the Network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, industrial disputes or any other cause beyond the control of Vodacom. Please refer to point 12and 13 in our terms and conditions. Kindly click on the following link to view our terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We loaded 2GB on your cellphone number as a once off gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our contract terms and conditions: Vodacom shall not be liable to you for any breach of this Agreement or failure on Vodacom's part to perform any obligations as a result of technical problems relating to the Network, termination of any licence to operate or use the Network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, industrial disputes or any other cause beyond the control of Vodacom. Please refer to point 12and 13 in our terms and conditions. Kindly click on the following link to view our terms and conditions: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions.
We loaded 2GB on your cellphone number as a once off gesture of goodwill.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,